14 day trial period does not affect our standard offer of a 30 day return policy for any damaged or faulty goods. Mouthpieces returned are subject to a £5 re-stocking fee. We also, at our discretion may allow three mouthpeces to be tried at a time with payment being made for one, the other two mouthpieces sent out on account. We offer a 14 day home trial period for mouthpieces. This trial 14 day period does not affect our standard offer of a 30 day return policy for any damaged or faulty goods. General AccessoriesĪccessories can be returned for refund or exchange provided they are sent back in a fully saleable condition, within 14 days of purchase. If not we refund the full cost of the Instrument, minus shipping costs. Instruments have a 14 day trial period so you can play the instrument at home or in band, take it to a lesson and show your teacher - basically make sure it's the correct Instrument for you. Our home trial even allows you try out mouthpieces, custom barrels, bells and ligatures. Your instrument will most likely be with you for many years so it makes sense to try it out for more than an hour in a shop.
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